Jesus Bustamante

(801) 671-5734 Cell

850 North Hwy 89 #3i

North Salt Lake, 84054

jbcasillas@gmail.com

 

Overstock.com (October 2006-July 2013)

1948 South 4800 West

Salt Lake City, Utah 84104

Supervisor: Leslie Killinger

Phone: (801) 947-3100

 

Quality Assurance Auditor (October 2006-Feb 2007)

 

·  Carry out the daily auditing activities for distribution center, following the approved processing documents

·  Completed certification in processing duties of the distribution center (picking, packing, returns, shipping, receiving, inventory control, and stock control)

·  Worked with RF unit and palm handheld devices to perform and record audits.

·  Data Entry-Performed daily data entry of department audits with Palms. Created Excel database worksheets for daily audits.

·  Communicate observations, issues, and safety concerns to lieutenants, captains, colonel and instructors as needed.

·  Respond to and document errors in audit logs for individual distribution center departments.

·  Follow up with management and associates on errors. Retrain/re-verify individuals on audited processes.

·  Lead the QA Team and assisted HR coordinators with presenting and demonstrating distribution center activities to new distribution center associates.

·  Provide distribution center training to new associates.

·  Translated process documents, leadership documents and presentations for Spanish speaking associates.

 

Inbound Trafficking Administrative Assistant (Feb 2007- June 2007)

 

·  Data Entry-Maintained inbound trafficking spreadsheet for distribution logistic center, drivers, and buying teams. Entered vendor, purchase orders, pick up/drop off dates, and times into and various software applications (Webwise, PO tracker, Receiving Schedules)

·  Maintained track of POs due to arrive at WSL and reported to both distribution center and buying teams of daily POs.

·  Entering ship in/out costs for products in product maintenance application.

·  Kept file of receipts of PO drop offs from distribution center.

·  Assisting in creating sku labels for products for OSTK skus for vendors and buyers.

·  Prepared packages for shipping through WorldShip UPS for custom papers and back up documentation for packages shipping international.

·  Routed POs for various distributors across the USA to SLC distribution centers.

·  Researched rate quotes, comparison shopping with carriers

·  Scheduled pickups/drop offs of trailers.

·  Provide driving directions and instructions to drivers coming to distribution center.

·  Worked daily with the needs of the distribution center with the receiving schedule

·  Maintained a daily forecast for shipments dropped at SLC distribution center for directors and management.

CS Parts Request Supervisor (June 2007-July 2009)

 

·  Supervisor responsible for training, quality, safety, of a team of 6+ associates.

·  Responded to parts requests from Customer Service Call Center team to the warehouse via email, Rnow Application, and Excel Spreadsheets.

·  Picked, pulled, packed, and shipped parts needed to complete customer’s requests.

·  Ensure that all requests were responded to and completed in 24hrs in a timely and efficient manner.

·  Communicate with vendors via email and phone calls to requests additional products or parts if out of stock.

 

B2B and Dispatch Coordinator (June 2007-July 2009)

·  Responsible for B2B requests submitted by the Buying Teams.

·  Researched rate quotes, NMFCs, and carriers (UPS, USPS, FedEx, ABF, ProLogistics) to keep ship out costs at the lowest price for outbound shipments.

·  Prepare B2B shipments (Electronics, furniture, bedding, ect) for shipping, route and schedule pickups within one business day.

·  Responsible for coordinating local driver needs for distribution center and corporate offices.

·  Maintained running files of truck, trailer, and container maintenance. Scheduled maintenance and service needs as required.

·  Trailer Log-Kept inventory of all trailers and containers rented. Contact trucking companies for rates and rental of storage trailers, and box trucks.

·  Worked with UPS onsite manager for end of day trailer pickups and drop offs.

·  Completed Leadership I, Leadership II, Leadership III, OSTK Advanced Management training classes.

 

Product Care Lead (July 2010-July 2013)

 

·  Lead responsible for the training, quality, production of a team of 10+ associates.

·  Responsible for conducting interviews, screening, and hiring new associates.

·  Conduct bi-yearly performance reviews, goals, and appraisals for individual team members.

·  Monitor the warehouse receiving schedule and on order reports to forecast distribution center team workload.

·  Gatekeeper responsible for all products being offered to be placed on Overstock.com website through the offer tool application.

·  Distributed workload among the various teams to meet daily goals and skus to site.

·  Communicate on daily basis with vendors, buyers, and suppliers via emails, phone calls, IMs, ect concerning products.

·  Lead cross department meetings with other departments (Photo Department, Copywriters, Buyers, Customer Care, and BSA) to review site quality, content, reviews from customers to improve website layout, design, answers outstanding questions or concerns from both Customer Care and Partner Care.

·  Ensure that copy templates, image requirements submitted by the various vendors are up to Overstock.com’s quality standards.

·  Offer support to the buying, merchandise, photo, marketing, executive teams for promotions and yearly sales.

·  Accountable for core merchandise flowing through the creative department and maintain a 3 business day turnaround time for skus to be live site.

·  Responsible for high value jewelry samples shipped and received from corporate offices on biweekly basis.

·  Monitor team’s performance and responsible for on-site cycle time for both core and partner business.

·  Conduct a weekly, quarterly and end of year production summaries for the executive team.

·  Adept in MS office programs, Media applications, JIRA, Webwise/High Jump, Rnow, MicroStrategies, ADP, Oracle systems.

 

Buckeye Checksmart

245 South 500 West

Bountiful, Utah 84010

Manager: Nerisa Peterson

Phone: (801) 294-8900

Customer Service Representative (Aug 2013-Current)

·  Process payday loans, title loans and check cashing transactions.

·  Provide exceptional service to customers,

·  Receive checks and cash, verify amounts, and check accuracy of transactions.

·  Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

·  Process and maintain records of customer loans.

·  Evaluate vehicles for title loans; inspect vehicles, take pictures, compare Kelly Black Book against ACV of vehicle for qualification.

·  Establish necessary recourse for customers by verifying employment, references, income, title liens, ect.

·  Send/Receive Western Union transactions. Comply with SAM, SAR, and various AML regulations.

·  Keep records of money and negotiable strategies involved in various transactions (Check cashing, title loans, PRA Loans, Western Union).

·  Perform reminder, marketing and debtor calls on daily basis.

·  Work with Collections department to collect on defaulted loans.

·  Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions.

·  Explain, promote, or sell products or services such as loans, check cashing service, money orders, wire services and pre-paid cards (Insight),.

·  Identify and correct transaction mistakes when debits and credits do not balance.

·  Monitor vault to ensure cash balances are correct.

·  Count, verify, receive and post armored car deliveries.

·  Data Entry-Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.

·  Developed, maintained, and continue to build relationships with customers. Provide an atmosphere of respect, courtesy and friendliness

·  Monitor and report compliance situations in regards to CSFA regulations.

Education

 

Woods Cross High School

Graduated 2006

 

Salt Lake Community College- Attending.

 

Associates Degree-In progress.

 

References:

 

Kathleen Uckerman

Phone: 801-864-8584

International Freight

Kuehne + Nagel Inc.

 

Tierney Nicholson

Phone: 801-859-5892

Traffic Coordinator

ProStar Logistics